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    Job Summary
  • Salary
    £6825 Yearly
  • Location
    Middlesbrough, England
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    13th March 2018
    EMPLOYER
  • Employer Name
    Market Me Ltd
  • Distance from academy
    • 6.5 Miles
    • 12 Minutes
  • Address
    Yarm Road, Stockton-on-Tees TS18 3NA, UK

Employer Description

Job Description

Do you want to work for one of the North East’s digital agency as part of the customer service team? If you are looking to start your customer service career, then apply today.

Market Me Ltd is a successful and rapidly growing digital agency from the North East based in Stockton-on-Tees. We are looking to recruit an enthusiastic customer service and sales apprentice.
We are looking for someone who will deal with customer queries, carry out courtesy calls to existing customers, generate leads, and grow both existing and new accounts. Experience isn’t required, but the most important skill for this position is the ability to communicate effectively via the telephone as this will be the largest and most important part of the role. An interest in digital marketing would be a plus, but more importantly you’ll be confident; outgoing, and keen to begin a career in sales.
RESPONSIBILITIES:
• Place outbound calls to other businesses to build relationships and gather leads
• Ensure our existing customers are happy and have all the products that are suitable for their business via regular courtesy calls
• Follow up on marketing-generated leads
• Maintain records of correspondence and lead generation utilising company data tools
• Support colleagues on an ad-hoc basis when required
BENEFITS:
• A market-leading basic pay package
• An extremely generous commission structure
• Socialable working hours, with a 3:15 finish on a Friday
• 28 days paid holiday per annum
• A dedicated trainer to guide and assist you throughout your employment

Working Week

Monday to Thursday 8.30 to 4.15 Friday 8.30 to 3.15

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. Good Communication Skills
  2. Organisational skills
  3. Computer Literate

Personal Qualities

  1. Self-motivated
  2. Enthusiastic
  3. Positive

Future Prospects

Permanent position for the right candidate with progression on to Level 3

    TRAINING
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Middlesbrough

Training

The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The apprenticeship will include:
• Level 2 Customer Service Practitioner.
• Level 1 Functional Skills English, Maths & ICT (if applicable).
Training and Assessment:
• You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
 Business knowledge & understanding
 Delivering against your targets
 Customer journey knowledge
 Business systems and resources
 Providing a positive customer experience
 Personal development plan
• You will also benefit from the following during your apprenticeship:
 X1 CPD workshop
 X1 Masterclass
 X1 End-point assessment preparation workshop

The remainder of your training will be completed within the workplace.

Qualification Gained

Intermediate Apprenticeship (Level 2)

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