Job Summary
  • Salary
    £12000 Yearly
  • Location
    Leeds, Leeds
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    7th April 2018
  • Employer Name
    Ringtons Tea Ltd
  • Distance from academy
    • 7.0 Miles
    • 15 Minutes
  • Address
    Birstall, Batley WF17 9LW, UK

Employer Description

Job Description

Are you looking to kick start your career at a well-known reputable company? Do you enjoy speaking to people and have a driving licence? Well Ringtons have an amazing opportunity for you with an outstanding starting salary! You will form part of the customer service team here at Ringtons and deliver our outstanding products across West Yorkshire.

During your 13 month Customer Service Apprenticeship, you will be provided with training across multiple tasks within our Birstall office, becoming a pivotal member of the team.

Your key responsibilities will include:

• Delivering our products to our network of consumers, providing excellent and friendly customer service
• Completing stock replenishment to ensure customers’ requirements are fully met
• Making regular calls on households in specified areas, offering a wide range of Ringtons products
Any other duties as appropriate and inline with the role

Working Week

40 Hours per week. Monday – Friday with finishing time of 6.00 pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Excellent customer service and communication skills
  2. • Ability to work on own initiative as well as part of a team
  3. • Ability to undertake a varied workload and be able to adapt and prioritise
  4. • Due to the requirement to drive company vans, applicants must be in possession of a full, current driving licence.

Personal Qualities

  1. • A polite, confident and friendly approach
  2. • Enjoy working outdoors
  3. • To be diligent, reliable and punctual

Future Prospects

A potential full time position for the right candidate.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The apprenticeship will include:
• Level 2 Customer Service Practitioner.
• Level 1 Functional Skills English, Maths & ICT (if applicable).
Training and Assessment:
• You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
 Business knowledge & understanding
 Delivering against your targets
 Customer journey knowledge
 Business systems and resources
 Providing a positive customer experience
 Personal development plan
• You will also benefit from the following during your apprenticeship:
 X1 CPD workshop
 X1 Masterclass
 X1 End-point assessment preparation workshop

The remainder of your training will be completed within the workplace.

Qualification Gained

Intermediate Apprenticeship (Level 2)