Job Summary
  • Salary
    £7215 Yearly
  • Location
    Newcastle, England
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    2nd April 2018
  • Employer Name
    Norma James
  • Distance from academy
    • 20.2 Miles
    • 32 Minutes
  • Address
    Middle Street, Corbridge NE45 5AT, UK

Employer Description

Job Description

A fantastic opportunity for someone with a passion for Customer Service to join our Fashion Company. As a Customer Service Apprentice you will be involved in all aspects of Customer Service to our varied client base.

Contacting Customers via email – writing to inform customers of order status
Working with customers face to face
Working closely with the stock system.
Creating electronic orders using data entry
Helping manage stock
Printing price labels.
Occasional Uplifting – putting new products onto the website, description writing, data entry
Packaging Orders – wrapping garments with necessary paperwork, dropping them off at the post office, inputting tracking numbers etc
Delivery and returns quires
Answering general enquiries
Occasionally helping with keeping the office clean and tidy

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. • Excellent Customer Service Skills
  2. • Ability to work on own and as part of a team
  3. • Computer Literate
  4. • Excellent Verbal Communication Skills
  5. • Flexible

Personal Qualities

  1. • Self-Motivated
  2. • Positive Attitude
  3. • Enthusiastic

Future Prospects

Permanent opportunity for the right candidate

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The apprenticeship will include:
• Level 2 Customer Service Practitioner.
• Level 1 Functional Skills English, Maths & ICT (if applicable).
Training and Assessment:
• You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
 Business knowledge & understanding
 Delivering against your targets
 Customer journey knowledge
 Business systems and resources
 Providing a positive customer experience
 Personal development plan
• You will also benefit from the following during your apprenticeship:
 X1 CPD workshop
 X1 Masterclass
 X1 End-point assessment preparation workshop

The remainder of your training will be completed within the workplace.

Qualification Gained

Intermediate Apprenticeship (Level 2)