Job Summary
  • Salary
    £6825 Yearly
  • Location
    Birmingham, Birmingham
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    4th March 2018
  • Employer Name
    I Care 24
  • Distance from academy
    • 1.4 Miles
    • 8 Minutes
  • Address
    Vyse Street, Hockley, Birmingham B18 6NF, United Kingdom

Employer Description

Job Description

Ready to kick start your career in a professional environment? Are you interested in Business and Customer Service? Do you have good communication and organisation skills? If so, I Care 24 are looking for a Motivated and Professional individual to join their highly successful and rewarding Customer Service & Business Administration team.
  • Assisting clients and customers
  • Attracting potential customers by answering product and service questions; suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Dealing with client inquiries by phone and email
  • Client usage reporting
  • New account setups
  • Case management

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Excellent communication skills
  2. Good telephone manner
  3. Business knowledge
  4. Interest in the world of business
  5. Computer literate
  6. Good spelling, grammar, punctuation
  7. Good written and communication ability

Personal Qualities

  1. Enthusiastic
  2. Motivated
  3. Punctual
  4. Positive attitude
  5. Good initiative

Future Prospects

Able to secure a permanent position within the company and move further up the career ladder!

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The apprentice will work towards a Level 2 Customer Service Practitioner, the qualification consists of: · Level 2 Customer Service Practitioner · Level 1 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Intermediate Apprenticeship (Level 2)