Job Summary
  • Salary
    £9100 Yearly
  • Location
    Ascot, Berkshire
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    19th April 2018
  • Employer Name
    Rawnet Ltd
  • Distance from academy
    • 14.2 Miles
    • 28 Minutes
  • Address
    Ascot SL5 7HY, United Kingdom

Employer Description

Job Description

This is an exciting opportunity to join a fast-growing and award winning digital agen-cy that creates cutting edge work for its clients. You will get the opportunity to build on your existing skills whilst absorbing the vibe of our fun and rewarding working environment that is Rawnet.

Rawnet is looking for a professional, organised, well presented and enthusiastic indi-vidual to facilitate with the smooth running of various departments within the agency. We’re a vibrant, award-winning digital agency with a buzzing working environment. The ideal candidate will be responsible for the day-to-day running and management of the studio, and will have a positive ‘problem-solved’ attitude. Across the diverse set of pro-jects being delivered, you will get to work with some big brands and provide a support-ing role in helping us to deliver a wide range of websites, mobile applications, cam-paigns and technical solutions.

Responsibilities across the business include;
Office Support:
• Deal with all incoming telephone enquiries and filter through appropriately.
• Office and studio organisation including liaising with all suppliers, and land-lords.
• Ensure the studio is always looking great, free of mess. This includes
keeping the kitchen clean and tidy during the day.
• Ensure that we create a positive and memorable experience for clients
visiting the office. Welcome visitors and arrange refreshments and client
• Manage petty cash.
• Ensure the studio basics are always replenished such as printer ink, paper,
milk, tea, coffee etc
• Check postal deliveries, sort incoming and outgoing post.
• Help the team organise travel arrangements and coordinate diaries.
• Make all necessary arrangements for new starters.
• Co-manage staff social calendar and aid in arranging client drinks events and dinners.
• Arrange Christmas and Summer party and any ad hoc socials in between.
• ISO Conformance procedures.
Finance Support:
• Support the finance team with the purchase ledger, inputting approved invoices into our finance system.
• Collate and validate staff receipts for expenses claims. Arrange for these to be approved and then input these into our finance system.
• Carry out Bank reconciliations and other basic finance related tasks.
Sales & Account Managers Support:
• Help with New Business enquiries, taking detailed messages and filter this through to the appropriate person.
• Assist Account Managers with content and themes research for client social media campaigns.
• Support the Account Managers and Marketing teams with scheduling posts, monitoring impressions and engagement, and compiling data for reports.
• Aid in the printing of proposals and design collateral for meetings.
• Proofread proposals and pitch documents.
Delivery Team Support:
You will liaise with the delivery team to support an incredibly talented team of
designers and developers to facilitate the delivery of creatively inspiring and
technically innovative work.
• Ensure timesheets are completed by all billable resource.
• Knowledge of CMS systems to aid in content entry where applicable.
• Liaise with team members to ensure they maintain focus and momentum and to identify and help resolve impediments that may arise along the way.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. • Excellent verbal and written communicator, able to build strong relationships with people at all levels of seniority.
  2. • English language skills must be outstanding.

Personal Qualities

  1. • Passionate about all things digital, including latest trends and developments.
  2. • Exceptional diligence and attention to detail, as well as resourcefulness and quick, practical thinking in a demanding environment.
  3. • Independently driven, with a ‘can do’ attitude.
  4. • Strong work ethic and remains professional at all times – able to work under pressure and juggle multiple responsibilities to help meet deadlines and deliver results. Understand working in a high pressure environment that can require quick changes, flexible hours and occasional overtime requests.

Future Prospects

Permanent opportunity for the right candidate, future opportunity of progression to Office Manager. Progression to level 4.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The apprentice will work towards a Level 2 Customer Service Practitioner, the qualification consists of:
• Level 2 Customer Service Practitioner
• Level 1 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)