Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Birmingham, Birmingham
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    4th April 2018
  • Employer Name
    Trophy Store
  • Distance from academy
    • 21.2 Miles
    • 29 Minutes
  • Address
    Apollo, Lichfield Road Industrial Estate, Tamworth B79 7TA, United Kingdom

Employer Description

Job Description

Are you interested in Business and Customer Service? Do you have good communication and organisation skills? If so, Trophy Store are looking for a Motivated and Professional individual to join their highly successful and rewarding Customer Service & Business Administration team.
  • Assisting customers
  • Attracting potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Dealing with client inquiries by phone and email
  • Client usage reporting
  • Email service and graphic activation
  • New account setups
  • Case management

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Excellent communication skills
  2. Good telephone manner
  3. Interest in the world of business
  4. Computer literate
  5. Good spelling, grammar, punctuation
  6. Good written and communication ability

Personal Qualities

  1. Enthusiastic
  2. Motivated
  3. Positive attitude
  4. Good initiative

Future Prospects

Able to use own initiative and complete tasks with limited supervision.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


• The Apprentice will work towards a Level 2 Customer Service Practitioner
The qualifications consist of:
• Level 2 Customer Service Practitioner
• Level 1 Functional Skills English & Maths

Qualification Gained

Intermediate Apprenticeship (Level 2)