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    Job Summary
  • Salary
    £6825 Yearly
  • Location
    Birmingham, Birmingham
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    28th February 2018
    EMPLOYER
  • Employer Name
    Dreams living
  • Distance from academy
    • 4.1 Miles
    • 16 Minutes
  • Address
    Birmingham B11 2BE, UK

Employer Description

Job Description

Are you interested in a Customer Service role? Want a career as a Customer Service apprentice? Look no further we are looking to recruit a Customer Service apprentice, Interested? We are a company based in Tysley and we are looking to recruit someone to focus on our customer service duties. You will be working in a busy department. Interested?

With multiple businesses that sell Garden and home furnishings we’re looking for an enthusiastic and talkative candidate that will take on the following responsibility’s:
• Communicating courteously with customers by answering and making calls,
• Professionally sending out emails within business guidelines
• Dealing with customers face-to-face
• Providing help and advice to customers
• Knowledge of Zoho to create invoices
• Take payments face-to-face or over the phone
• Strategically investigating and solving customers’ problems within a set time
• Professionally handle customer complaints
• Record discussions or correspondence with customers

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Communication skills
  2. Computer literate
  3. Confident when speaking to people over the phone

Personal Qualities

  1. Organised
  2. Hard working
  3. Attention to detail

Future Prospects

Potentially full time position, progression possible.

    TRAINING
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Birmingham

Training

The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The apprenticeship will include:
• Level 2 Customer Service Practitioner.
• Level 1 Functional Skills English, Maths & ICT (if applicable).
Training and Assessment:
• You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
 Business knowledge & understanding
 Delivering against your targets
 Customer journey knowledge
 Business systems and resources
 Providing a positive customer experience
 Personal development plan
• You will also benefit from the following during your apprenticeship:
 X1 CPD workshop
 X1 Masterclass
 X1 End-point assessment preparation workshop

The remainder of your training will be completed within the workplace.

Qualification Gained

Intermediate Apprenticeship (Level 2)

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