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    Job Summary
  • Salary
    £8775 Yearly
  • Location
    Manchester, England
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    21st May 2018
    EMPLOYER
  • Employer Name
    Usecure LTD
  • Distance from academy
    • 2.8 Miles
    • 12 Minutes
  • Address
    Manchester M4 4AH, UK

Employer Description

Job Description

This is a great opportunity to work with one of Manchester's brightest startup organisations that specialises in User-focused Security.

Great opportunity to work with one of Manchester’s brightest startup organisations that specialises in User-focused Security.

You will be working alongside the commercial team to ensure that the Usecure customer base gets an exceptional level of service. This will include reactive duties like managing customer queries and support tickets, as well as being proactive with clients to ensure that they are getting the best experience of working with Usecure and our products.

This role is crucial to Usecure as it ensures that our customer base adopts the platform quickly and gets the best use out of all of the functionality we provide. As Usecure is a Software as a Service company (SaaS) we need to ensure that we retain our client’s business year on year, as a customer success Executive this will be key.

You will report directly into the commercial team on a daily basis and into senior management on a weekly/monthly basis.

Your day to day activities will include:
– Speaking to clients on a periodic basis to understand their experience and bringing any feedback to the commercial and managerial teams attention.
– Helping clients navigate the Usecure product, support and website.
– Managing support tickets from log to closure and providing feedback to clients along the way.
– Creating reports for clients based on their data.
– Using market leading products like hubspot, google docs, Sendgrid, JIRA
– Liaising with the commercial team to uncover new opportunities in the existing customer base.
– Helping to manage the product roadmap against client requirement.

Usecure already has a successful track record of working with apprentices and helping them get hands on experience which directly relates to their programme.

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. • Great communication skills
  2. • Strong Excel & Word skills
  3. • Can problem solve and think on your feet to meet client expectations

Personal Qualities

  1. • Punctual
  2. • Practical
  3. • Positive attitude
  4. • Enthusiastic
  5. • Organised

Future Prospects

The candidate on successful completion of the apprenticeship will be considered for a full time position.

    TRAINING
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Manchester

Training

The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The apprenticeship will include:
• Level 2 Customer Service Practitioner.
• Level 1 Functional Skills English, Maths & ICT (if applicable).
Training and Assessment:
• You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
 Business knowledge & understanding
 Delivering against your targets
 Customer journey knowledge
 Business systems and resources
 Providing a positive customer experience
 Personal development plan
• You will also benefit from the following during your apprenticeship:
 X1 CPD workshop
 X1 Masterclass
 X1 End-point assessment preparation workshop

The remainder of your training will be completed within the workplace.

Qualification Gained

Intermediate Apprenticeship (Level 2)

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