Job Summary
  • Salary
    £7280 Yearly
  • Location
    Manchester, Greater Manchester
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    26th November 2017
  • Employer Name
    Grafenia LTD
  • Distance from academy
    • 3.3 Miles
    • 14 Minutes
  • Address
    Trafford Park, Manchester M17 1FG, United Kingdom

Employer Description

Job Description

We have an opportunity for an enthusiastic and dedicated Support Apprentice to join our team. You will work within our Development Team assisting with the support, training and development of our Brand partners across the brands Nettl, printing.com and w3p

We’re looking to add to our growing development team. Apprentices will be active members of the team and should not only have a flair for creativity but also the drive, motivation and desire to help the rest of the team liaise with our Brand partners.

Working alongside the team to resolve problems and find solutions for our brand partners to everyday problems they may face. This is from how to use our internal software through to liaising with different departments to find working outcomes.

Work across a number of different software applications that are essential to the graphics arts industry.

Working Week

Monday – Friday 8:30am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Desired Skills

  1. • Having a high attention to detail
  2. • Able to work well with others
  3. • Contact with partners and staff members
  4. • Excellent communication and interpersonal skills as the role will require direct
  5. • Proactive and positive with a ‘can do’ attitude and the ability to multi-task
  6. • Problem solving, always looking to make the offering better
  7. • Computer literate with web browsers through to Word/Excel type packages
  8. • Has some experience in the use of Adobe Creative Suite. Knowledge of WordPress

Personal Qualities

  1. • Excellent customer service skills
  2. • Telephone etiquette
  3. • Willingness to embrace change
  4. • Ability to think independently and work within a team
  5. • Commitment and flexible approach to working
  6. • Honest & reliable

Future Prospects

Upon completion of the apprenticeship, this company will consider keeping the apprentice on full time.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 2 Advanced Apprenticeship in Customer Services. The qualifications consist of:
• Level 2 Diploma in Customer Service
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Intermediate Apprenticeship (Level 2)