Job Summary
  • Salary
    £7800 Yearly
  • Location
    Reading, Reading
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 2 Positions Available
  • Closing Date
    8th May 2018
  • Employer Name
    Utility Rentals
  • Distance from academy
    • 16.8 Miles
    • 23 Minutes
  • Address
    Slough SL1 6DQ, UK

Employer Description

Job Description

Are you looking for an exciting role where hard work is rewarded? Look no further than a career at Utility Rentals! We help schools across the country acquire equipment through rental. Unlike other companies, we don’t follow the crowd, we innovate! We are looking for someone with exceptional organisation skills to join our fast growing team.

The role will involve the following and full training will be provided throughout:

• Managing repairs of customer equipment from the initial booking, through to completion
• Taking inbound calls from customers and suppliers and assisting them or escalating them within the team where necessary
• Regular communication with existing customers and suppliers
• Supporting the sales and marketing team with administration work
• Provide support to the admin team through tasks such as putting together sales proposals, researching products, obtaining pricing from suppliers#
• Provide support to the ordering team, helping to process and schedule orders and delivers
• General administrative duties

Working Week

Monday – Friday 37.5 Hours


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Impeccable attention to detail at all time.
  2. • Previous office or sales experience is preferred.
  3. • Excellent communication and organisational skills.

Personal Qualities

  1. • Ambitious.
  2. • Personable.
  3. • Keen to learn and develop.

Future Prospects

For the right candidate on completion of this apprenticeship there is a possibility that you may be invited to undertake further training to assist with your development in the role.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The apprenticeship will include:
• Level 2 Customer Service Practitioner.
• Level 1 Functional Skills English, Maths & ICT (if applicable).
Training and Assessment:
• You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
 Business knowledge & understanding
 Delivering against your targets
 Customer journey knowledge
 Business systems and resources
 Providing a positive customer experience
 Personal development plan
• You will also benefit from the following during your apprenticeship:
 X1 CPD workshop
 X1 Masterclass
 X1 End-point assessment preparation workshop

The remainder of your training will be completed within the workplace.

Qualification Gained

Intermediate Apprenticeship (Level 2)