Job Summary
  • Salary
    £7696 Yearly
  • Location
    Cambridge, Cambridge
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    31st March 2018
  • Employer Name
    Austin Macauley Publishers Ltd
  • Distance from academy
    • 15.8 Miles
    • 36 Minutes
  • Address
    Common Road, Witchford, Ely CB6 2HY, UK

Employer Description

Job Description

As a publishing representative you are the interface between the industry and our customers acting as the first point of contact and advising customers on our products and services. This is an exciting new department at AM and the right candidate will have the opportunity to progress on to a higher role.

• Answering customer enquiries or passing them on to the appropriate department via telephone and email.
• Giving information and helping to solve customer problems.
• Dealing with order queries.
• Processing complaints.
• Taking information from customers and entering it on a database.
• Making sure that the customer’s experience is a positive one.
• Maintaining a good working relationship with our authors.

Working Week

Monday to Friday 8:30-5


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Excellent communication skills
  2. Organisation skills
  3. Time management skills

Personal Qualities

  1. Confident
  2. Good telephone manner
  3. Professional

Future Prospects

Possible progression to level 4 and full-time employment to the right candidate.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a L3 Advanced Apprenticeship for Business and Administration Professionals.

The qualification will consist of:
• Advanced Apprenticeship in Business and Administration.
• Level 3 Diploma in Business and Administration.
• Level 2 Functional Skills English, Maths & ICT (if applicable).

Qualification Gained

Advanced Apprenticeship (Level 3)