Job Summary
  • Salary
    £6825 Yearly
  • Location
    London, London
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    4th March 2018
  • Employer Name
    Austin Macauley Publishers Ltd
  • Distance from academy
    • 5.8 Miles
    • 29 Minutes
  • Address
    Canada Square, London E14 5LQ, United Kingdom

Employer Description

Job Description

As a publishing representative you are the interface between the industry and our customers acting as the first point of contact and advising customers on our products and services. This is an exciting new department at AM and the right candidate will have the opportunity to progress on to a higher role.

Job description
• Answering customer enquiries or passing them on to the appropriate department via telephone and email.
• Giving information and helping to solve customer problems.
• Dealing with order queries.
• Processing complaints.
• Taking information from customers and entering it on a database.
• Making sure that the customer’s experience is a positive one.
• Maintaining a good working relationship with our authors.

Working Week

Monday – Friday 8:30am – 17:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Excellent communication skills
  2. Excellent customer service skills
  3. Organisation skills
  4. Time management skills

Personal Qualities

  1. Confident
  2. Good telephone manner
  3. Professional
  4. Enthusiastic

Future Prospects

Potential permanent position within the company

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Kings Cross


The apprentice will work towards a Level 2 Customer Service Practitioner, the qualification consists of:
• Level 2 Customer Service Practitioner
• Level 1 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)