Job Summary
  • Salary
    £7280 Yearly
  • Location
    Newcastle, Newcastle
  • Sector
    Customer Services Level 2
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    21st March 2018
  • Employer Name
    Signature by Mark Small Ltd
  • Distance from academy
    • 10.3 Miles
    • 26 Minutes
  • Address
    Park View, Whitley Bay NE26 3QW, United Kingdom

Employer Description

Job Description

A great role for an outgoing and confident candidate who will get the opportunity to liaise with a wide range of clients and generate business leads for a leading Estate Agent. In a role where no 2 days are the same.

Monday to Friday 8.45 to 5.30
• Handling customer enquiries through phone, email and on appointments.
• Maximise sales opportunities, by winning valuations, mortgage appointments, conveyancing and surveys.
• Winning property sales through obtaining, presenting and negotiating offers successfully.
• Provide an excellent level of customer service.
• Working within all legislative and compliance guidelines.
• Complete initial paperwork and chase any outstanding paperwork.
• Coordinate various tasks with Landlords and Tenants.
• Provide an exceptional level of customer care to all clients.
• Integrate into a team environment and provide support to your colleagues.
• Achieving targets as set by the Manager.
• To become familiar with all systems, procedures and legislation.
• General office administration.
• Regular mail merges and matching clients to properties.
• Dealing with telephone enquiries.
• Arrange property viewings.
• Keeping accurate records
• Effective communication to other members of staff, vendors, landlords and clients

Working Week

Monday to Friday 8.45 to 5.30


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Organised
  2. Able to use basic Microsoft and desktop packages

Personal Qualities

  1. Confident
  2. Reliable

Future Prospects

Permanent role for the right candidate.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The apprentice will work towards a Level 2 Customer Service Practitioner, the qualification consists of:
• Level 2 Customer Service Practitioner
• Level 1 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)