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    Job Summary
  • Salary
    £175 (per week)
  • Location
    Belper, Derbyshire
  • Sector
    Customer Services Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    14th August 2017
    EMPLOYER
  • Employer Name
    DS SMITH PLC
  • Distance from academy
    • 8.0 Miles
    • 20 Minutes
  • Address
    Belper DE56 1WL, United Kingdom

Job Description

Do you have a passion for providing excellent customer service?Our client is a leading provider of packaging services in Europe and they have a global presence in 36 countries.In this apprenticeship, you will learn how to deliver exceptional customer service to internal & external customers whilst gaining a nationally recognised qualification.

The aim of the job role is to learn and develop your understanding of customer service to be able to deliver a high-quality service to internal and external customers whilst gaining a nationally recognised qualification.

Typical roles and responsibilities are as follows:

Customer Services:
• Learn how to deliver quality customer service via telephone, face to face and electronically to internal and external customers
• Learn how to resolve customer enquiries using a variety of databases and sources.
• Learn how to maintain records and information, including updating of information databases
• Learn how to accurately capture customer information and how to identify customer needs
• To learn how to achieve individual targets within the a customer services environment.

Health & Safety:
• To be accountable for own and others health and safety whilst at work, operating in line with company procedures to enable a safe working environment.
• To raise any unsafe acts seen immediately with individual(s) concerned and immediate reporting of health and safety incidents to management.
• Ensure all walkways and emergency exits are kept clear.

Hygiene/BRC:
• Ensure housekeeping is to highest possible standards for your area of responsibility and where possible improve it.
• Assist in any corrective actions to improve the housekeeping standard of your area of work.

Training:
• Required to complete with company encouragement appropriate training, which is applicable.

Other:
• Additional duties as required, commensurate with the level of the job.

Working Week

Monday to Thursday 8.30 – 4.45 and 8.30 - 3.30 on Fridays (1-hour unpaid lunch break)

LOCATION


Requirements & Prospects


    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Derby

Training

The Apprentice will work towards a Level 3 Advanced Apprenticeship in Customer Services. The qualifications consist of:
• Level 3 Diploma in Customer Service
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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