Job Summary
  • Salary
    £7215 Yearly
  • Location
    Watford, Watford
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    30th September 2018
  • Employer Name
    Smart Cover
  • Distance from academy
    • 0.4 Miles
    • 2 Minutes
  • Address
    Rickmansworth Road, Watford WD18 0GX, UK

Employer Description

Job Description

We are looking for Customer Support Apprentices to work within our claims department, if you enjoy being on the phone and talking to customers then this is the role for you.

deal directly with customers either by telephone, electronically
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
perform customer verifications, set up new customer accounts
follow up on customer interactions
provide feedback on the efficiency of the customer service process

Working Week

Monday- Friday 9am-6pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. communication skills
  2. attention to detail and accuracy
  3. problem-solving
  4. listening skills

Personal Qualities

  1. adaptability
  2. Motivated
  3. Enthusiastic

Future Prospects

Progression onto the next qualification and a full time position.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The apprenticeship will include:
• Level 2 Customer Service Practitioner.
• Level 1 Functional Skills English, Maths & ICT (if applicable).
Training and Assessment:
• You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
 Business knowledge & understanding
 Delivering against your targets
 Customer journey knowledge
 Business systems and resources
 Providing a positive customer experience
 Personal development plan
• You will also benefit from the following during your apprenticeship:
 X1 CPD workshop
 X1 Masterclass
 X1 End-point assessment preparation workshop

The remainder of your training will be completed within the workplace.

Qualification Gained

Intermediate Apprenticeship (Level 2)

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