Job Summary
  • Salary
    £6825 Yearly
  • Location
    Worcester, Worcester
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    30th March 2018
  • Employer Name
    Amplitude Clinical
  • Distance from academy
    • 7.1 Miles
    • 20 Minutes
  • Address
    Victoria Square, Droitwich WR9 8QT, United Kingdom

Employer Description

Job Description

Amplify you career with this fantastic opportunity! We are looking for an enthusiastic person to join our team as the Customer Support Apprentice. If you want to take the next steps in business, keep reading!

· Primary point of contact for all customer support queries that come in by telephone and email – Answering phone to patients, surgeons and other clinical staff
· Dealing with common issues and user problems such as password resets and correcting spelling mistakes in systems to allow users to complete the forms
· Dealing with email queries and directing them to other staff members according to the problem
· Recording all email and phone conversations within the Customer Support tracking system
· Preparing standard system and usage reports on a regular basis for internal and external distribution
· Supporting other team members (technical, clinical and marketing) with tasks as required
· Have all customer support recorded and processed in a timely efficient manner
· Build and maintain strong and long-lasting relationships with key internal and external stakeholders
· Successfully use initiative in planning and organisation
· To support the customer in maximising the benefits from Amplitude ensuring Amplitude is indispensable
• To undertake such other reasonable duties, commensurate with the grade of the post, as may be required
• To keep updated with all new literature and information and maintain a thorough knowledge of new procedures and quality processes
• To keep updated with all new software development to maintain a knowledge of the system
• To work closely with customers to understand their requirements using a variety of mediums of in person, over the phone, and over the internet
• To participate in supervision and annual appraisal with line manager
• To pursue personal professional development including developing an annual Personal Development Plan
• Required to work flexibly and accurately with many interruptions and keep up to date with the changing demands required within a software environment

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Good verbal and written communication skills
  2. Develop organisational and time management skills

Personal Qualities

  1. Friendly
  2. Enthusiastic

Future Prospects

Permanent opportunity for the right candidate, progression to Level 4.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)