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    Job Summary
  • Salary
    £14456 Yearly
  • Location
    West Yorkshire, Leeds
  • Sector
    Business Admin Level 3
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    24th July 2018
    EMPLOYER
  • Employer Name
    Cox Automotive UK Limited
  • Distance from academy
    • 5.6 Miles
    • 14 Minutes
  • Address
    Rothwell, Leeds LS26 0JE, UK

Employer Description

Job Description

To oversee a growing portfolio of Vehicle Solutions customer accounts ensuring these are administered and managed effectively and in line with agreed SLA’s. In addition to ensure all customer interaction is to a high standard and provides the experience expected.

Process Management
• Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
• Efficient and accurate filing of vehicle documents
• Process daily post, ensuring all documents are posted to the correct customers on time.
• Responsible for booking in units at multiple Vehicle solutions locations.
• Responsible for using multiple external customers databases and systems
• Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Customer Service
• Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
• Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
• To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
• Contact with key customers both within the business and external in order to enhance the customer experience

Working Week

Monday-Friday 8:30am-5:30pm 40 hours per week

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Excellent customer service skills
  2. • Manage the customer handover experience on site
  3. • Strong administration skills
  4. • A keen eye for detail and accurate data entry skills

Personal Qualities

  1. • Able to use your initiative and be flexible, reacting to change quickly and effec-tively
  2. • Able to work as part of a team to ensure successful delivery of a sale
  3. • Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

Future Prospects

This role will turn into a permanent position if completed successfully with progression onto a Higher Apprenticeship if appropriate.

    Training
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Leeds

Training

The Business Administrator apprenticeship programme is designed to help you become an excellent contributor towards operational efficiencies within a business. This will include interacting with both internal and external customers in a professional way, as well as applying skills learned throughout the programme within a business environment. The programme will include various workshops to aid with your development throughout, alongside: mentoring; reflection logs; PDP and much more!

Qualification Gained

Advanced Apprenticeship (Level 3)

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