Job Summary
  • Salary
    £7215 Yearly
  • Location
    Blackburn, Brighton
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 3 Positions Available
  • Closing Date
    15th April 2018
  • Employer Name
    EKM Systems
  • Distance from academy
    • 11.6 Miles
    • 25 Minutes
  • Address
    Fulwood, Preston PR2 9ZB, UK

Employer Description

Job Description

An amazing opportunity to help EKM grow by providing the best possible experience to service, attract and retain our existing customers. You will be joining a growing team and this role calls for a passionate customer advocate who is able to communicate with customers at all levels.

EKM System is a fast paced and fast-growing E-commerce business, situated in a modern newly built premises in Fulwood. You will be joining a growing team and this role calls for a passionate customer advocate who is able to communicate with customers at all levels.

You will have a passion for IT and knowledge of HTML and CSS.

General duties include but not limited to are;-

•             Deal with inbound customer support telephone queries in relation to any of our products.

•             Deal and respond to email queries received from customers in a timely and professional manner.

•             Look to upsell other EKM products and services at every appropriate opportunity.

•             Help promote and enhance the image of the Company by providing an excellent and personalised customer experience.

•             Advise customers on best practises within e-Commerce so their business can be as successful as possible, ultimately retaining their business for longer.

•             Make amendment and tweaks to the design of websites as requested by our customers.

Working Week

37.5 hours per week but worked on a shift pattern covering 5 days out of 7 so this will be different days every week


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Excellent IT skills- knowledge of HTML and CSS an advantage
  2. A good working knowledge of websites and the internet
  3. Excellent Customer service skills
  4. Ability to tweak the design of websites

Personal Qualities

  1. Excellent interpersonal skills are essential as you will be communicating with customers over the phone.
  2. Experience of probing questioning and influencing skills are an advantage.
  3. Experience of working in a call centre environment is desirable.
  4. Fun and Enthusiastic

Future Prospects

The starting salary will be the standard apprenticeship salary with the potential for then being taken on full time (as we have with the 4 apprentices who joined this team previously) on a contract rewarded with a salary of approx £18k per annum.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend your academy for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a L3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals.
The qualification will consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms.
• L3 Diploma in ICT Professional Competence.
• L3 Extended Diploma in ICT Systems and Principles.
• Level 2 Functional Skills English, Maths, ICT (if applicable).

On completion of your apprenticeship, you will be awarded a City and Guilds L3 Diploma in Professional Competence for IT and Telecoms Professionals and a L3 Extended Diploma in ICT (Systems & Principles).

Qualification Gained

Advanced Apprenticeship (Level 3)