Job Summary
  • Salary
    £140 (per week)
  • Location
    Hull, East Yorkshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    4th November 2016
  • Employer Name
  • Distance from acadmey
    • 4.4 Miles
    • 16 Minutes
  • Address
    Alfred Gelder Street, Hull HU1 1EP, United Kingdom

Job Description

This is an excellent opportunity to work within the UK’s leading EPOS provider. You will work within a busy IT helpdesk department where you will be responsible for 1st Line Support.

Job Description

Analyze customer’s issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations

Track customer reported problems following ticketing procedures.

Create Support Tickets and follow up through escalation procedures.

Ensure timely follow-up and resolution of customer requests following guidelines and Expected Completions DatesMaintain ongoing communication with internal departments (i.e. – Sales, Development, Project Management) to ensure customer satisfaction

Ensure individual/departmental objectives are met

Effectively support customer communications process

Skills Needed

Strong/Confident Telephone manner

Excellent communication abilities

Working Week

Monday – Friday 9:00am – 5:30pm 37.5 hrs pw


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Excellent Communication Skills
Good Telephone Manner
Good ICT Skills (Including all Microsoft Packages)

Personal Qualities

Honest, Hardworking Approach, Enthusiastic to learn, Positive Approach

Future Prospects

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Hull for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)