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    Job Summary
  • Salary
    £10725 DOE Yearly
  • Location
    Watford, Watford
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    19th May 2018
    EMPLOYER
  • Employer Name
    Cheeky Munkey Ltd
  • Distance from academy
    • 11.9 Miles
    • 28 Minutes
  • Address
    St Albans AL3 6PA, UK

Employer Description

Job Description

First Line IT Support Apprentice required for IT Technical Support organisation that work with businesses across the Hertfordshire and North London area providing remote assistance to networking, desktop and software issues.

First Line IT Support Apprentice required for this IT Technical Support organisation that work with businesses across the Hertfordshire and North London area providing remote assistance to networking, desktop and software issues.

The role will be providing telephone based support to technical issues involving Microsoft’s applications, as well as virtual technologies built on Citrix, Microsoft, and VMware.

This is the company’s second time in recruiting an apprentice as the previous one has now become a full time employee of the company.

Responsibilities:

Telephone based IT Support to resolve technical issues related to IT Software, Hardware and Networking
Improve customer service, perception, and satisfaction
Document all support issues on the company CRM system

Working Week

Monday to Friday 9am to 5.30pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Excellent telephone manner
  2. • Able to prioritise workload
  3. • Problem Solver

Personal Qualities

  1. • Approachable
  2. • Positive Attitude

Future Prospects

Possible advancement to Level 4 and excellent prospects for full time employment.

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Watford

Training

Throughout the duration of your Apprenticeship you will be required to attend your academy for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a L3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals.
The qualification will consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms.
• L3 Diploma in ICT Professional Competence.
• L3 Extended Diploma in ICT Systems and Principles.
• Level 2 Functional Skills English, Maths, ICT (if applicable).

On completion of your apprenticeship, you will be awarded a City and Guilds L3 Diploma in Professional Competence for IT and Telecoms Professionals and a L3 Extended Diploma in ICT (Systems & Principles).

Qualification Gained

Advanced Apprenticeship (Level 3)

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