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    Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Leicester, Leicester
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    2nd October 2017
    EMPLOYER
  • Employer Name
    Kudos Solutions
  • Distance from academy
    • 15.6 Miles
    • 34 Minutes
  • Address
    Market Harborough LE16 7PS, United Kingdom

Job Description

The successful candidate will join a small team that provide 1st and 2nd line support to external customers who use our software. It is imperative that you have an excellent telephone manner, and are able to discuss detailed technical issues with customers, showing particular attention to detail.
The successful candidate will join a small team that provide 1st and 2nd line support to external customers who use our software. It is imperative that you have an excellent telephone manner, and are able to discuss detailed technical issues with customers, showing particular attention to detail.
Key Skills we are looking for are:

Essential:

–       Excellent verbal communication and troubleshooting skills over the telephone

–       Experience of standard MS Office applications e.g. Word, Excel, Outlook etc

–       Excellent Analytical and problem solving Skills

–       Capable of taking full responsibility for the resolution of issues.

–       Capable of creating documentation in Microsoft Word

–       Able to manage own work load and prioritise

–       Flexibility to work within a team

Desirable:

–       Working knowledge of vb.net

–       Exposure to SQL Management Studio

–       Previous user acceptance testing experience

You will need to be confident about your written skills and problem solving ability – these will be tested at the interview stage.

 

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

The candidate should have the confidence to be able to speak to customers over the phone and also excellent verbal communication to communicate with our customers in a professional manner.

Personal Qualities

The candidate should be self-motivated and be able to work a part of a team.

Future Prospects

Permanent opportunity for the right candidate, possible progression to Level 4.

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Leicester

Training

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Leicester for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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