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    Job Summary
  • Salary
    £150 (per week)
  • Location
    Reading, Reading
  • Sector
    IT level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    30th October 2017
    EMPLOYER
  • Employer Name
    KFP Total IT Solutions
  • Distance from academy
    • 36.5 Miles
    • 48 Minutes
  • Address
    Blacklands Way, Abingdon OX14 1DY, United Kingdom

Employer Description

Job Description

• Logging all support tickets calls within the helpdesk system • Ensuring that all issues are progressed to meet agreed SLA targets • Repairing PCs, laptops, phones and tablets in the workshop • Assisting with onsite hardware installations, support calls, and cabling
Initially with total support but working towards unsupervised you will be expected to fulfil the following functions

  • Being first point of contact for all enquiries, both via phone and the internal helpdesk system
  • Logging all support tickets calls within the helpdesk system
  • Ensuring that all issues are progressed to meet agreed SLA targets
  • Ensuring that all issues are kept up to date and the customer is informed of the progress
  • Repairing PCs, laptops, phones and tablets in the workshop
  • Assisting with onsite hardware installations, support calls, and cabling

 

 

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Strong communication skills (specifically over the phone and by e-mail)
• Fluency in spoken and written English
• The aptitude/ability to work in an organised manner, under pressure and methodically
• Flexibility to cover extended hours where necessary.
• Most importantly the ability to learn and retain knowledge quickly

Personal Qualities

• Organised
• Natural problem solver
• Flexible
• Love of computers!

Future Prospects

Permanent opportunity for the right candidate, progression to Level 4.

    TRAINING
  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Reading

Training

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Reading for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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