< GO BACK TO PREVIOUS
    Job Summary
  • Salary
    £122.50 (per week)
  • Location
    Sheffield, Due to continued expansion we are now seeking a 1st Line Technical Support member to be based from our Sheffield office. This is a mixed and varied role that is desk based.
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    24th July 2017
    EMPLOYER
  • Employer Name
    Kaizen IT
  • Distance from academy
    • 4.1 Miles
    • 12 Minutes
  • Address
    Town End Road, Ecclesfield, Sheffield S35 9YY, United Kingdom

Job Description

Due to continued expansion we are now seeking a 1st Line Technical Support member to be based from our Sheffield office. This is a mixed and varied role that is desk based.
During your apprenticeship you will have a wide variety of job roles which will enable you to gain a sound knowledge of a diverse range of technology.

 

Duties include:

·        Troubleshooting issues and faults with both hardware and software.

·        Providing customers with solutions and first-line support.

·        Tackling all types of IT equipment from printers and desktops to servers and monitors.

·        Giving an extremely high standard of customer service.

·        Answering telephone calls to customers, then calling them back to ensure that the fault has been resolved and that they are satisfied.

·        Updating calls accordingly and ordering parts where necessary.

Arranging the shipment of faulty items to repair agents.

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Desired Skills

• Communicating on the telephone.
• Organisation.
• Computer literacy.
• Great time-keeping.
• Personal presentation.

Personal Qualities

• Positive attitude.
• Motivated and driven to meet targets.
• A passion for the subject and drive to achieve their apprenticeship.

Future Prospects

Progression onto a Level 4 apprenticeship or the offer of full time employment within the company

    TRAINING
  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Sheffield

Training

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)

RELEVANT JOBS