Job Summary
  • Salary
    £187.5 (per week)
  • Location
    Kings Cross, Kings Cross
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    31st October 2017
  • Employer Name
    PTS Consulting
  • Distance from academy
    • 2.7 Miles
    • 18 Minutes
  • Address
    New Broad Street, London EC2M 1JJ, United Kingdom

Employer Description

Job Description

Supporting the Technical Team. Providing general assistance to the team including but not limited to commissioning of equipment, documentation, 1st Line support both onsite and remotely. Structured training program in conjunction with Apprenticeship Training including Microsoft Technology Associate certifications.
  • Resolving hardware setups
  • Respond to Helpdesk requests remotely
  • Logging, tracking and assisting with helpdesk calls
  • Hardware and software repairs
  • Installation of hardware and software
  • Carry out network documentation and reporting
  • Assisting with sourcing spare parts and replacement equipment
  • Assisting Technical team with maintenance tasks and installs

Working Week

Monday – Friday 9:00am – 5:30pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Experience of Hardware Repair and Troubleshooting
• Experience of Microsoft Windows and Microsoft Office products
• Ability to prioritise workload and deliver solutions to meet customer SLA’s
• Able to pass Disclosure and Baring Service (DBS)

Personal Qualities

• Well organised and self-motivated
• Able to work independently
• Reliable, enthusiastic and able to work effectively in a team
• Attention to detail and accurate record keeping
• Strong customer facing skills, with an awareness of varying client technical skills

Future Prospects

Potential progression onto the Level 4 qualification.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Kings Cross


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Kings Cross Academy for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 standard Trailblazer in IT . The qualifications consist of:
• Level 3 diploma Infrastructure Technician
• Level 2 Functional skills in English, Math and IT (Where applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)