Job Summary
  • Salary
    £7215 Yearly
  • Location
    Norwich, Norwich
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    29th April 2018
  • Employer Name
  • Distance from academy
    • 22.6 Miles
    • 38 Minutes
  • Address
    Wellesley Road, Great Yarmouth NR30 2AR, United Kingdom

Employer Description

Job Description

Excellent opportunity working for a unique and leading software development company based in Great Yarmouth. We have been providing national and local case management systems for over 17 years. You will work in a busy IT Helpdesk department with an opportunity to experience other tasks such as software testing.

Key Accountabilities:
• Use IT function’s service desk – logging all support requests and allocating to the relevant specialists or external support partners
• Ensure that calls are resolved within service targets, and escalate if necessary
• Resolve 1st line support queries, escalating where appropriate
• Manage security and network administration for Active Directory, including joiners, leavers and movers
• Offer guidance and advice to all employees on the effective use of our IT systems
• Administer hardware and software purchases
• Administer IT licence and support agreements
• Administer the intranet and employee directory
• Responsibility for supporting use of mobile communications, including smart phones

Do not contact the employer directly as this will result in your application being rejected, all applications must go through 3aaa.
Full training will be delivered as required and please note that if a suitable candidate is found the vacancy may close early.

Working Week

Monday – Friday 8:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Computer literate and experience of Microsoft products
  2. • Clear and concise communication skills (written and oral)
  3. • A customer focus approach
  4. • Organised and Punctual

Personal Qualities

  1. • Willing to learn and commitment to achieving Apprenticeship
  2. • Highly motivated
  3. • Friendly and polite personality

Future Prospects

On completion of Apprenticeship a full-time role may be offered to the Apprentice after performance review and if position is available.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Norwich for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)