• Employer Name
  • Distance from academy
    • 4.6 Miles
    • 30 Minutes
  • Address
    Wyndham Road, London SE5 0UB, United Kingdom

Job Description

You would be providing a first point of contact for IT issues, supporting the smooth running of the IT service desk across a number of ARK schools within the London area.

Key Responsibilities:

• Providing a first point of contact for IT issues
• Supporting the smooth running of the IT service desk
• Escalation of issues when appropriate
• Asset Management
• Proactive tasks
• Enabling the teacher to teach using IT
• Customer service focused

Working Week

Monday-Friday shift patterns between the hours of: 7am-6pm excluding bank holidays 37.5 Hours per week


Requirements & Prospects


A minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Excellent written and oral communication skills
• Excellent numerical skills
• Understands the importance of confidentiality and discretion
• An understanding of, and empathy for, the ethos and ambitions of Ark
• Commitment to Ark’s mission
• Commitment to equality of opportunity and the safeguarding and welfare of all pupils
• This post is subject to an enhanced Disclosure and Barring Service check.

Personal Qualities

• Enthusiasm for providing excellent customer service
• Ability to communicate effectively with internal and external customers.

Future Prospects

Potential to progress to level 4

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Kings Cross


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Kings Cross for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)