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    Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Northampton, Northampton
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    31st August 2017
    EMPLOYER
  • Employer Name
    The Computer repair shop
  • Distance from academy
    • 2.0 Miles
    • 8 Minutes
  • Address
    Weedon Road, Northampton NN5 5DA, United Kingdom

Job Description

This is a computer repair shop. We fix Windows PC and laptops and Mac computers. Our experienced staff are available to solve all sorts of computer and technology problems. Our goal is to get your computer, laptop or tablet up and running as soon as possible.
  • Assist the IT Manager in the provision of high quality customer technical support via telephone and email
  • Support the day to day arrangements for the collection and delivery of repairable items to suppliers
  • Record outcomes, maintain the file ticket logs ensuring IT problems are recorded, tracked, actioned and resolved
  • Maintain excellent customer service at all times
  • Installing new computer systems
  • Repairing faults

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Customer service skills
Computer literate
Logical

Personal Qualities

Positive
Motivated
Dedicated

Future Prospects

Permanent opportunity for the right candidate

    TRAINING
  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Northampton

Training

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Northampton for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)

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