Job Summary
  • Salary
    £102 (per week)
  • Location
    Burton-On-Trent, Staffordshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    5th December 2016
  • Employer Name
    It Helpdesk Burton Ltd
  • Distance from acadmey
    • 15.2 Miles
    • 26 Minutes
  • Address
    Uxbridge Street, Burton-on-Trent DE14 3LA, United Kingdom

Job Description

There`s never been a better time to embark on an apprenticeship. It`s a direct route to your dream job and you`ll learn the ropes by doing the job you love. If you are looking for a career with an exciting, local IT company this is the job for you!
  • respond to requests for technical assistance in person, via phone, electronically
  • diagnose and resolve technical hardware and software issues
  • research questions using available information resources
  • advise user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • administer help desk software
  • redirect problems to correct resource
  • identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • prepare activity reports
  • inform management of recurring problems
  • stay current with system information, changes and updates

Working Week

Monday – Friday 9:00am – 5:00pm 30 hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• oral and written communication skills
• learning skills
• customer service orientation
• problem analysis
• problem-solving

Personal Qualities

• adaptability
• team interaction
• planning and organizing
• attention to detail
• stress tolerance

Future Prospects

Possible progression onto level 4 apprenticeship.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Tamworth for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)