Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Leicester, Leicestershire
  • Sector
    Technology Level 3
  • Duration
  • 1 Position Available
  • Closing Date
    6th February 2017
  • Employer Name
    Regent College
  • Distance from academy
    • 0.5 Miles
    • 3 Minutes
  • Address
    Leicester LE1 7LW, United Kingdom

Job Description

Do you enjoy ICT? This is a fantastic opportunity with Regent College based in Leicester. A brilliant opportunity for someone who is passionate about IT. The suitable candidate will undertake the apprenticeship programme (Level 3 ICT), providing ICT and reprographics support to service users within the college.

Key Responsibilities and Duties


IT Technician duties will be mainly first line support and some second line IT Support.  This will include:

  • Changing passwords.
  • Creating new user accounts.
  • Dealing with IT issues staff and student.
  • College IT equipment repair and maintenance (software and hardware).
  • Replenishing printers with paper and toner.
  • Fault diagnostics and troubleshooting.
  • Maintain stock levels for consumables.
  • Maintain stock levels for common parts (i.e. keyboards, mice, projector lamps).
  • Responding to Help Desk calls (phone, email, and general help desk portal).
  • Work to the service level agreements of the department.
  • Obtain quotes and input orders as required.
  • Assist in maintaining accurate inventories.
  • Maintain accurate documentation.
  • Any other reasonable duties requested by supervisor / management.


Reprographics duties to include:

  • Photocopying, laminating, booklet making, ring binding.
  • Liaising with suppliers over maintenance and repairs of photocopiers and other reprographics equipment.
  • Clearing paper jams from photocopiers.
  • Replenishing paper in photocopiers around the college.
  • Maintaining stock levels and ordering new stock as appropriate.
  • Keeping the reprographics area tidy and organised.
  • Supplying meter readings as required.
  • Work to the service level agreements of the department.


General Duties

  • To support the College’s mission, vision and strategic objectives.
  • To implement the College’s equal opportunities policies and to actively challenge discrimination on grounds of race, sex, disability, sexuality, age or status in the College.
  • To participate and contribute to staff development.
  • To implement the College’s Health and Safety Policies and practices.
  • To implement the College’s commitment to continuous improvement and its quality assurance process.
  • To maintain up-to-date knowledge of current developments in relevant fields of education and IT.

Working Week

Monday – Friday 8:30am – 5:30pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Level 2 English, Maths and ICT
• Attention to detail, organised and resilient.
• Experience of MS Office packages and excellent IT skills.
• Ability to communicate well with others
• Confident and encouraging to others about the use of technology.
• Can present difficult and complex information in a way that promotes understanding by others; either orally or in written form.
• Customer service skills
• Adaptable to changes in technology and constant improvement in the workplace.
• Can work on own initiative and as part of a team.

Personal Qualities

• Professional
• Motivated
• Enthusiastic
• Friendly
• Driven

Future Prospects

Permanent opportunity for the right candidate Progression to Level 4

  • Apprenticeship Length
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Leicester for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)