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    Job Summary
  • Salary
    £150 (per week)
  • Location
    Kettering, Northamptonshire
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    12th October 2017
    EMPLOYER
  • Employer Name
    HAPTIC NETWORKS LIMITED
  • Distance from academy
    • 17.7 Miles
    • 27 Minutes
  • Address
    Kettering NN15 6PP, United Kingdom

Job Description

There’s never been a better time to embark on an apprenticeship. It’s a direct route to your dream job and you’ll learn the ropes by doing the job you love. If you are looking for a career with an exciting, IT company this is the job for you!

IT Support (remote and on-site)
• Logging / Allocating support tickets on help desk system
• Setting up of user accounts / email accounts
• Setting up user desktops / laptops to required standard
• Setting up of printers and other required peripheral devices
• Managing Proactive support monitoring system, dealing with alerts or escalating issues where appropriate
• Problem investigation and diagnosis
• Creation or updating of key support documentation
• Escalation of problems where appropriate
• You will learn how to use all of the major vendors and technologies, including: Apple, Microsoft, Cisco, Lenovo, Netgear, HP and IBM
• Communication with customer throughout process via telephone and email
Documentation
• Updating and closing support tickets on help desk system
• Creation or updating of key support documentation
• Creation and distribution of official quotations for new hardware/software/services
• General administration

Working Week

Monday – Friday 9:00am – 5:00pm 37.5 Hours per week

LOCATION


Requirements & Prospects

Qualifications

A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Computer literate
• Good working knowledge of IT
• Able to diagnose faults
• Good English

Personal Qualities

• Outgoing
• Good communicator
• Ambitious

Future Prospects

Permanent employment for the right candidate

    TRAINING
  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Northampton

Training

Training to be Provided


Please include Academy Location in Grey Box! Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Northampton for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)


Qualification Gained

Advanced Apprenticeship (Level 3)

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