Job Summary
  • Salary
    £123.75 (per week)
  • Location
    Lichfield, Staffordshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    31st October 2016
  • Employer Name
    RHP Computer Solutions Ltd
  • Distance from acadmey
    • 8.1 Miles
    • 20 Minutes
  • Address
    Market Street, Lichfield WS13 6JX, United Kingdom

Job Description

Are you a budding IT apprentice with an interest in Networks, Servers, IT helpdesk support and desk top support? Do you enjoy problem solving and helping people?


Training will be given and duties will include:


  • Assisting with networks and resolving issues
  • Assisting with servers and resolving issues
  • Answering the telephone
  • Logging all calls on the computer system
  • Updating the computer system
  • Providing desk top support to customers
  • Providing first line help desk assistance to customers and ressolving basic IT related issues
  • Providing support to company IT users on a range of applications, including Office suite and several bespoke systems
  • Offering 1st line support on various hardware issues
  • Ensuring a high standard of customer service and support

The ideal candidate will have a proven interest in IT and wish to start their IT career.

Working Week

Monday – Friday 9:00am – 5:30pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Must have excellent Customer Service skills, be computer literate and be able to work on their own initiative. A good team member with ambition who has good organisational skills

Personal Qualities

Positive, excellent communication skills, friendly approach, understands the importance of customer service, a team player who can work in a busy, fast paced environment and use own initiative. You must be enthusiastic and have a passion for IT and learning.

Future Prospects

To progress to level 4 and also become a permanent member of the team

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Tamworth for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)