Job Summary
  • Salary
    £127.50 (per week)
  • Location
    Lutterworth, Leicestershire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    23rd December 2016
  • Employer Name
    Macs Software Ltd
  • Distance from acadmey
    • 15.7 Miles
    • 28 Minutes
  • Address
    Lutterworth LE17 4HN, United Kingdom

Job Description

Do you want an excellent opportunity to start your career in IT in a rapidly expanding international business? Macs Software Limited are a developer of software specialising in logistics companies worldwide. They are looking for an apprentice for IT Helpdesk.

Macs software are looking for an enthusiastic individual to join the company in a IT Helpdesk/General Admin capacity. Reporting tio your line manager your duties will include:

Answering the phone and monitoring the helpdesk e mail account

On receipt of a call, log the details and agree the level of urgency.

On receipt of an e mail contact the customer, log the call and agree on the level of urgency

Monitor urgent calls and advise management when the SLA is going to be exceeded

Record what calls are allocated to which helpdesk operator and log the time.

Produce helpdesk reports

You will be the first point of contact for all helpdesk calls and will continue to liaise with customers as appropriate

Working Week

Monday – Friday 8.30-5.30 37.5 Hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Computer Literate
Highly organised
Interest in IT
Already hold some form of Level 3 qualification in IT either complete or partly completed

Personal Qualities

Willingness to learn

Future Prospects


  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Leicester for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)