Job Summary
  • Salary
    £123.75 (per week)
  • Location
    Sutton Coldfield, West Midlands
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    31st October 2016
  • Employer Name
    Lloyds British
  • Distance from acadmey
    • 7.8 Miles
    • 19 Minutes
  • Address
    Belwell Lane, Sutton Coldfield B74 4AB, United Kingdom

Job Description

Are you looking for an opportunity to learn more about IT within a friendly team with training and support given? If so please get in touch!

This role would suit someone who enjoys learning and computers who would like to work in a technician role.  The role is working within the IT department providing First Line helpdesk support to customers.  Full training will be given and an opportunity to progress.


General day to day duties will include:


  • Answering incoming telephone calls from customers based within the IT department
  • Providing support to customers on a range of applications, including printer problems, software related issues, basic hardware issues, etc
  • Logging and handling user support calls on a daily basis
  • Troubleshooting basic hardware problems on PC’s, printers, etc
  • Routine software upgrades and testing of the in-house software
  • Ensuring a high standard of customer service and support
  • Pass full details to second line support if the issue can’t be resolved

Working Week

Monday – Friday 8:30am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Excellent Customer Service skills
• Computer literate
• Able to work on their own initiative
• A good team member
• Ambitious
• Good organisational skills
• A good telephone manner

Personal Qualities

• Positive
• Excellent communication skill
• Friendly approach
• Team player who can work in a busy
• Patient
• Enthusiastic to learn
• Strong interest in IT and computers

Future Prospects

To progress to level 4 and also become a permanent member of the team

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Tamworth for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)