Job Summary
  • Salary
    £127.50 (per week)
  • Location
    Middlesbrough, North Yorkshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 2 Positions Available
  • Closing Date
    3rd February 2017
  • Employer Name
  • Distance from academy
    • 1.9 Miles
    • 5 Minutes
  • Address
    Middlesbrough TS3 8TF, United Kingdom

Job Description

Due to expansion, a great opportunity has risen for 2 rising stars of tomorrow. If you are looking to start your career in IT then this is the role for you!We are passionate and dedicated about all things IT, so if you want to join a growing business the time is now.
  • To deliver a first line support service, receiving incidents and service requests from various routes including telephone and e-mail.
  • Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
  • Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
  • Help to implement and improve processes and procedures within the team allowing strong service focused deliverables
  • To improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs.
  • You will manage tasks and activities which may require adjustments to priorities in order to satisfy business needs.
  • Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed
  • Complete Administration tasks for the business.
  • Ability to problem solve and use initiative
  • Be able to deliver excellent customer service

•           Be confident is talking to customers over the telephone

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Customer service skills
• Confident communication over the phone
• Strong written communication
• Knowledge of computer hardware
• Ability to problem solve and use initiative

Personal Qualities

• Passionate about IT
• Proactive
• Mixes well in a team
• Positive attitude
• Able to handle pressure

Future Prospects

After the Apprentice has completed their programme of study, they will be given the opportunity to continue as a full-time member of staff if there is a vacancy in the same company. There may be an opportunity to continue onto a Higher Apprenticeship (Level 4).

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Middlesbrough for up to 16 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)