Job Summary
  • Salary
    £187.50 (per week)
  • Location
    Southampton, Hampshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    28th July 2017
  • Employer Name
  • Distance from academy
    • 8.5 Miles
    • 27 Minutes
  • Address
    The Sawmills, Durley SO32 2EJ, United Kingdom

Job Description

This is a fantastic opportunity for a thriving Software Support Apprentice to join a small, wholesome team. The successful applicant will be providing remote support to over 300 customers nationwide.
·         Provide remote software support to a large volume of customers

·         Design various documents and materials

·         Provide customer support via telephone and face to face

·         Administrative tasks

·         Making calls to clients


DataFreight has a highly scalable set of applications used by organisations both large, small and everywhere in between. It is currently deployed in over 400 locations in the UK as well as overseas. DataFreight is one of the most globally distributed UK-developed forwarding products available. The prospective Apprentice will need to be able to work with the fast-paced development of the company as well as being very confident on the telephone.


Working Week

Monday – Friday 9:00am – 5:30pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Computer literate
• IT knowledge – software preferable
• Knowledge of coding languages preferable
• Good customer service skills

Personal Qualities

• Willingness to learn
• Self-motivated
• Positive attitude

Future Prospects

Possibility for full time employment or progression onto a Level 4 apprenticeship

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Southampton for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)