Job Summary
  • Salary
    £127.50 (per week)
  • Location
    Northampton, Northamptonshire
  • Sector
    Technology Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    10th March 2017
  • Employer Name
    Mooncomputers Ltd
  • Distance from academy
    • 7.0 Miles
    • 12 Minutes
  • Address
    Blisworth NN7 3DG, United Kingdom

Job Description

Can you drive? Are you looking for an exciting IT support role? If so apply today!
  • Provide 1st line IT support
  • Log incoming calls and troubleshoot where possible
  • Document procedures, information and resolutions to a high standard
  • Configure and replace IT equipment such as Microsoft Windows PCs and laptops
  • Resolve issues with mobile devices, particularly iOS
  • Offer administrative support to the IT team
  • Manage daily backups
  • Assist with desk telephones issues and configuration
  • Maintain the company file structure
  • Report to the IT Manager
  • Arrange Hardware repairs
  • Learn company software
  • Test software
  • Install software onto hand-held devices
  • Arrange delivers and collections

Working Week

Monday – Friday 9:00am – 5:00pm 37.5 hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Good customer service skills
• Knowledge of IT

Personal Qualities

• Confident
• Works well in a team
• Motivated

Future Prospects

Opportunity to progress to level 4 for right candidate

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Northampton for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)