Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Maidstone, Maidstone
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    8th December 2017
  • Employer Name
  • Distance from academy
    • 10.2 Miles
    • 20 Minutes
  • Address
    Bobbing Hill, Bobbing ME9 8NY, United Kingdom

Employer Description

Job Description

Is IT your passion? Do you want to join a dynamic team who will support you throughout your apprenticeship? If you are ready to kick start your career please apply today -
Here at the Affinitus Group we are passionate about customer care which is based on a strong foundation of technical skill and expertise.  Where the training starts depends on the candidate’s previous experience and knowledge.


The successful applicant’s role will involve supporting our bespoke software across a variety of customers.


Their role will gradually start to include: providing programming support that will eventually evolve into designing and developing programs for our clients.


They will join a team within a busy office environment, where communication and teamwork is vital, as well as independence and organisation, to keep our clients extremely satisfied with our service.


Key duties will include:

  • Providing first line support to our customers, and occasionally support for internal staff.
  • Answering support calls, and providing assistance over the phone.
  • Working within a team to troubleshoot and resolve issues, and contributing to projects.
  • Managing a number of databases (including SQL).
  • Utilising Microsoft Access and VBA (Visual Basic for Applications) programming to design programs that our customers would use.
  • Partake in an Out of Hours support rota (when successful applicant is ready). This will involve supporting our customers outside of Office Hours.


Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

The skills we look for in a successful candidate include:

• Communicate information effectively both face to face and over the telephone.
• A good knowledge of Windows OS’ (preferably Windows Server OS’ too) and Microsoft Office.
• Confident independent skills.
• Organised.
• Maintain security and confidentiality.
• Good keyboard skills with attention to detail and accuracy.
• Preferably some understanding of VBA programming (Visual Basic for Applications)

Personal Qualities

• Consistently motivated and show initiative in the job role.
• Well spoken, organised and dependable.
• Ability to adapt and learn efficiently.
• Maintain professionalism in any situation.
• Ability to work well within a team.
• Passion for problem solving.
• Good time management.

Future Prospects

There may be an opportunity to be considered for any potential permanent roles that may come about following completion of the Apprenticeship training.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Maidstone for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)