Job Summary
  • Salary
    £8320 Yearly
  • Location
    Watford, Watford
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    29th November 2017
  • Employer Name
    Cognisco Limited
  • Distance from academy
    • 34.6 Miles
    • 43 Minutes
  • Address
    Cranfield MK43 0FQ, United Kingdom

Employer Description

Job Description

The purpose of this job is to provide 1st line IT support services to primarily to Cognisco employees and were deemed appropriate Cognisco clients.
Provide 1st line IT support for all IT related hardware and software within the business including:


•           Laptops & Desktops

•           Server setup and administration

•           Networking equipment (switches, routers, firewalls)

•           Printers & Photocopiers

•           AV equipment (projectors, TVs etc)

•           Microsoft Office products

•           Cloud based software such as Office 365, Salesforce, OneDrive

•           Supporting employees and where appropriate client users of the Cognisco my*KNOW application

Working Week

Monday – Friday 9:00am – 5:30pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Ability to work as a team player
  2. Excellent verbal and written communication skills

Personal Qualities

  1. Positive ‘Can-do’ Attitude, enthusiastic

Future Prospects

Possible progression on to Level 4, and potential permanent role

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Milton Keynes for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)