Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Darlington, County Durham
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    27th July 2017
  • Employer Name
    Resilient Business Systems Limited
  • Distance from academy
    • 12.9 Miles
    • 19 Minutes
  • Address
    Pounteys Close, Middleton Saint George DL2 1LF, United Kingdom

Job Description

Fantastic opportunity to work with an established IT company

The successful applicant will be trained in the following with the intention that it will become part of their weekly tasks and objective goals:
Manning the helpdesk;
o Answering phone calls to support
o Accepting/Raising/Updating/Closing tickets on the system
o Updating system records
• Level 1 support issues with the objective of moving to Level 2 support;
o Diagnostics/Investigatory work of;
▪ Software issues
▪ Hardware issues
▪ Printing issues
▪ Backup issues
o Networking issues;
▪ Understanding and diagnosing iPv4/6 issues
▪ Configuration of DHCP/DNS
▪ Understand tracing of network traffic o Active Directory;
▪ Determining user status
▪ Resetting of password
▪ Adding/removing users
▪ Understanding Group Policies and Domain Users
▪ Understanding, implementing and amending Access Control Lists (ACLs)
▪ Understanding and implementing Access User Management o Office 365;
▪ Adding/removing users
▪ Setting up Distribution Groups
▪ Setting up Shared Mailboxes/Calendars
• Networking;
o Creating network cables/port sockets
o Testing of networks
o Assisting with the installing of switches/routers/firewalls
• Hardware Installation;
o Setting up and configuring computers/laptops, etc
o Configuration of UPS/Backup Batteries
o Set up of Backup solutions
o Server installations
• Creation of Local Work Instructions (LWIs) and Customer Work Instructions (CWIs)
• Management of Customer WordPress Websites
o Backups
o Plugin Upgrades o Migrations
o Simple changes to content
o Creating training guides for end user
• Azure/Cloud Solutions;
o Implementing cloud server solutions
o Implementing cloud backups
o Maintaining cloud solutions

Working Week

Monday – Friday 9:00am – 5:00pm 37.5 Hours per week


Requirements & Prospects


A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Computer Literate
Customer Service Skills

Personal Qualities

Willing to learn

Future Prospects

Permanent opportunity for the right candidate with progression on to Level 4

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Middlesbrough for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)