Job Summary
  • Salary
    £6825 Yearly
  • Location
    Tamworth, Lichfield
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    29th December 2017
  • Employer Name
  • Distance from academy
    • 18.4 Miles
    • 34 Minutes
  • Address
    Market Street, Lichfield WS13 6JX, United Kingdom

Employer Description

Job Description

Established in 2010, our aim was to provide outstanding IT support services and solutions to businesses through deploying a personal approach and offering a complete customised IT network support solution at an affordable cost.

The ideal candidate will be passionate about IT and enjoy problem solving along with helping others. The main day to duties will include:
• Providing basic IT support to customers over the telephone
• Answering customer telephone calls
• Problem solving
• Updating the computer system and logging details of calls
• General office duties
• Telephoning customers back to help who have requested a call to help resolve basic IT issues
• Providing first line support
• Using remote access when needed to resolve computer issues for customers
• Occasional face to face customer support
For this role you need to have an excellent telephone manner, first class customer service skills and a passion for IT. You will need to confident in using your own initiative as well as working as part of a small team.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Customer service
  2. • Computer literate
  3. • Basic IT skills

Personal Qualities

  1. • Ability to problem solve
  2. • Able to use own initiative
  3. • Positive
  4. • Confident
  5. • Enthusiastic
  6. • Strong proven interest in IT
  7. • Professional and approachable

Future Prospects

To progress to level 4 or become a permanent member of the team for the right person.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Tamworth for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)