Job Summary
  • Salary
    £127.50 (per week)
  • Location
    Solihull, West Midlands
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    31st October 2016
  • Employer Name
  • Distance from acadmey
    • 21.4 Miles
    • 32 Minutes
  • Address
    Shirley B90 8AJ, United Kingdom

Job Description

We are currently recruiting for a friendly, experienced professional IT Apprentice. Based in the Midlands our busy working environment is looking for the right person to join our established team.

The role will be to assist the business with day to day duties, which include the following:


  • Provide 1st line technical support by answering support queries via phone and email
  • Maintain a high degree of customer service for all support queries
  • Escalate more complex calls to 2nd and 3rd line support
  • Assisting within inbound and outbound calls
  • Liaising with colleagues to support where required

The individual:

  • Full driving license
  • Ability to work with a team and excellent customer service skills
  • Excellent telephone manner
  • Good written skills
  • “Hands -on” approach and willingness to learn
  • Calm under pressure

Working Week

Monday-Friday 9am-5pm 37.5 hrs pw


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Well organised,
Communication skills,
Excellent Telephone skills,
Highly Motivated

Personal Qualities

Must have a positive and can do approach towards all tasks undertaken. Must be enthusiastic and keen to learn new skills.

Future Prospects

Possible permanent position

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Birmingham for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)