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    Job Summary
  • Salary
    £122.10 (per week)
  • Location
    Birmingham, West Midlands
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    6th January 2017
    EMPLOYER
  • Employer Name
    Demma Controls Ltd
  • Distance from acadmey
    • 6.6 Miles
    • 16 Minutes
  • Address
    The Green, Castle Bromwich, Birmingham B36 9AL, United Kingdom

Job Description

Are you interested in hardware? Want a career as a Technician? Look no further we are looking to recruit a technical support apprentice to assist with PC issues,. Interested? Apply now!
  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • supporting the roll-out of new applications;
  • setting up new users’ accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritising and managing many open cases at one time;
  • rapidly establishing a good working relationship with customers and other professionals, such as software developers;
  • testing and evaluating new technology;
  • conducting electrical safety checks on computer equipment.

Working Week

Monday – Friday 37hrs

LOCATION


Requirements & Prospects

Qualifications

Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• IT Literate
• Knowledge on Components of a PC

Personal Qualities

• Good communication skill
• Quick learner
• Willing to learn

Future Prospects

Potentially a full time position

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Birmingham

Training

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Birmingham for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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