Job Summary
  • Salary
    £150 (per week)
  • Location
    Norwich, Norfolk
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    9th November 2016
  • Employer Name
    Freeclix Limited
  • Distance from acadmey
    • 8.8 Miles
    • 18 Minutes
  • Address
    Blofield NR13 4BY, United Kingdom

Job Description

This is an exciting opportunity to join a well-established business based in Norwich working as a part of the support team being the first point of contact for customer issues.

This role is primarily first line response to managing incoming calls and tickets. Additional duties include investigating and resolving customer facing support issues. You will be a member of the support team ensuring support tickets are being dealt with accurately whilst maintaining the highest standard of customer service. You will need to be happy to work as part of a small yet growing team whilst learning all aspects of our customers’ systems.

  • Manage 1st line support tickets to regularly update customers.
  • Engage with customers and through the ticket management system and telephone.
  • Assist the technical team to troubleshoot and resolve customers’ issues by performing investigative work on customer products using remote support tools.
  • Knowledge of networking systems
  • Create and maintain customer information for support purposes.
  • Other tasks as and when required.

Full training will be delivered.

Working Week

Monday – Friday 9:00am – 5:00pm 37.5 hrs pw


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Networking knowledge
Hard working
Great customer service and communication
Quick thinker
Effective problem solving

Personal Qualities


Future Prospects

A permanent opportunity could be available for the right personal and potential progression onto level 4

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship, you will be required to attend the 3aaa Technology Academy in Norwich for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 4 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L4 Diploma in ICT Professional Competence
• L4 Extended Diploma in ICT Systems and Principles

Qualification Gained

Advanced Apprenticeship (Level 3)