Job DescriptionThe successful apprentice will work within the IT service team providing a high level of IT remote support to our current customers plus providing on site project support when required.
This position will be for an Apprentice Support/ Helpdesk Analyst. The successful candidate will be predominantly answering the telephone as 1st line support logging calls and remotely fixing issues.
This position will involve working with an array of people from 1st to 4th line senior IT staff, IT solutions director and the business owners.
Typical roles and responsibilities will include but are not limited to the following:
- Answering Helpdesk Telephone
- Logging Calls
- Providing Remote IT desktop Support
- Providing Some Project support
- Supporting the team within the Planet IT business
- Potential progress within the growing Service department
The role will initially involve quite a lot of self-study from educational video’s and the employer is dedicated to investing time and money into the development of an apprentice.
(Full training and support will be provided as part of the 12 month apprenticeship)
Working WeekMonday – Friday 8am-4.30pm 37.5 hrs pw
Requirements & Prospects
QualificationsIdeally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)
Desired SkillsGreat Communication Skills
Good concentration skills
Some IT skills Preferable (familiar with Microsoft products)
Personal QualitiesPersonable – needs to fit in to the friendly & vibrant team
Helpful – use initiative to help others
Enthusiastic – Candidate must want to learn and develop!
Future ProspectsFor the right Applicant a permanent position within Planet IT could be achieved. We have a policy of promoting the right employee within rather than recruit from an external source. Further education would be offered to the correct person.
At Planet IT, we are a perfect mix of young enthusiastic IT professionals working alongside seasoned consultants who have over 20 years of hands on experience. This creates the perfect blend of knowledge and drive to complement our relationships with all the major hardware and software vendors. It also allows us to offer you a complete wrap around IT solution service.
Our goal is to continue growing organically through referrals and word of mouth recommendations which historically has enabled Planet IT to expand and develop year on year