Job Summary
  • Salary
    £123.75 (per week)
  • Location
    Birmingham, West Midlands
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    7th November 2016
  • Employer Name
    Supreme Systems
  • Distance from acadmey
    • 1.4 Miles
    • 6 Minutes
  • Address
    Rocky Lane, Aston, Birmingham B6 5RQ, United Kingdom

Job Description

Are you interested in hardware? Want a career as a Technician? Look no further we are looking to recruit a technical support apprentice to assist with PC issues,. Interested? Apply now!


Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.


Perform remote / onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions


Where required, administer and resolve issues with associated end-user workstation networking software products.


Receive and respond to helpdesk requests, incoming calls and e-mails regarding desktop, server and cloud related services problems.


Create new starters accounts, PC builds, software installations


Knowledge & Experience:

  • Technical knowledge of PC and desktop hardware
  • Hands-on hardware troubleshooting experience.
  • Ability to operate tools, components, and peripheral accessories



Personal Attributes

  • Ability to conduct research into PC issues
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.
  • Willing to learn

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• IT Literate
• Knowledge on Components of a PC

Personal Qualities

• Committed
• Enthusiastic
• Quick Learner
• Organised

Future Prospects

Possible Perm Role

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Birmingham for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)