Job Summary
  • Salary
    £108.80 (per week)
  • Location
    Sutton Coldfield, Staffordshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    31st October 2016
  • Employer Name
    Boldmere Computer Shop
  • Distance from acadmey
    • 10.1 Miles
    • 25 Minutes
  • Address
    Boldmere Road, Sutton Coldfield B73 5UB, United Kingdom

Job Description

Do you enjoy finding out how computers work and fixing IT issues at home in your spare time? Are you a friendly person with excellent communication skills who enjoys helping people and ensuring a high standard of customer service?

This will be a varied role and include:


  • Providing telephone support to customer of all ages and levels to assist with fixing IT issues
  • Assisting IT engineers on site which include attending customer premises to help fix IT issues
  • Working in the computer shop
  • Assisting customers with their face to face enquiries in the shop
  • Logging all calls on the computer system
  • Sending emails
  • Answering the telephone
  • Providing a high standard of customer service at all times
  • Repairing computers in the workshop


The ideal apprentice will be patient, polite, confident and able to provide a high standard of customer service.  You must have a keen interest in IT, ideally have repaired issues at home and be keen to learn more.

Working Week

3 week days per week from 9.00 am – 5.00 pm, Fridays 9.00 am – 12.00 pm and Saturdays 9.00 am – 3.00 pm. Total of 32 hours per week.


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Computer Literate
• Customer Service

Personal Qualities

• Keen Interest In IT
• Positive
• Polite
• Enthusiastic
• Motivated
• Confident
• Excellent Communicator

Future Prospects

To progress to level 4

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Tamworth for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)