Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Norwich,, Norfolk
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    6th November 2016
  • Employer Name
    Positive Publications
  • Distance from acadmey
    • 4.2 Miles
    • 18 Minutes
  • Address
    Alkmaar Way, Norwich NR6 6BF, United Kingdom

Job Description

Are you looking for a career as an IT technician? This role is a fantastic starting point for one lucky individual that loves fixing and providing support to others with their computer problems!

This role would involve working in an Office environment and providing onsite technical support within this sector. This job requires someone willing to work within a team environment where you will be responsible for diagnosing and fixing computer faults.


Main Responsibilities:


  • Assist the technical team to troubleshoot and resolve issues by performing investigate work on products
  • Repairing computer equipment as and when required
  • General Office Programmes such MS Word, Excel and Outlook – Office 365
  • General maintenance of computers, laptops, printers and networks as and when required/needed.
  • Knowledge of server 2008 – 2012, windows 7-10 desktops is required. Willingness to learn or have experience of Apple iMacs and Mac mini, Ipad’s and OSX
  • Active Directory
  • Group Policy
  • Good customer service skills and communication levels are required
  • Willingness to gain experience of Web Server and remote server technologies
  • Basic telephone maintenance (replacing handsets/headsets) and infrastructure phone patching

Working Week

Monday – Friday 7:30am – 3:30pm 37.5 hrs pw


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

• Good customer service skills and communication levels are required
• Willingness to gain experience of Web Server and remote server technologies
• Some PC hardware knowledge is required
• Good communication skills is necessary

Personal Qualities

You would need to have a positive attitude and be willing to learn and grow within this business, have an outgoing personality and have a real interest in the I.T Sector.

Future Prospects

An opportunity to work with a fantastic company, the successful Apprentice will have a chance to become a full time employee.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Norwich for a period of up to 24 days in a combination of block release and day release structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)