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    Job Summary
  • Salary
    £7800 Yearly
  • Location
    Guildford, Guildford
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    29th December 2017
    EMPLOYER
  • Employer Name
    Microtech Limited
  • Distance from academy
    • 2.4 Miles
    • 10 Minutes
  • Address
    The Pines, Guildford GU3 3BH, United Kingdom

Employer Description

Job Description

An exciting, vibrant and growing IT business in Guildford are after a tech wizard to learn about IT support. Work in a friendly IT support team, get a qualification and get ahead.

An exciting opportunity has opened for a full time member of staff to join our Technical department with the role of Technical team/ admin assistant.

The right candidate will have an organised approach to work and will be able to juggle working on a number of different projects simultaneously. A confident and friendly phone manner will be essential as a large part of the role will be fielding inbound calls and making outbound calls.

The candidate will work closely with the technical team to alleviate their admin work. A Good understanding of Microsoft office would be essential. Any Fluent European languages would be advantageous.

The role would include:

Dealing with incoming customer queries and complaints
Making outbound customer service calls
Assisting with the sending of quotes and information
Using online portals / CRM to enter information
Using email and instant messaging platforms
Liaising with clients and scheduling appointments

Working Week

Monday – Friday 9:00am – 5:30pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Excellent interpersonal skills and ability to deal with all levels of staff
  2. Committed to excellent client service
  3. Highly numerate
  4. Excellent attention to detail and accuracy
  5. Team player
  6. Effective organisation and administration skills

Personal Qualities

  1. S/he will be proficient in the use of Excel and IT literate when using Word and Outlook and will be keen to learn and embrace new technology.

Future Prospects

Full time opportunity for the right candidate and option to progress to level 4.

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Guildford

Training

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Guildford for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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