Job Summary
  • Salary
    £150 (per week)
  • Location
    Northampton, Northampton
  • Sector
    IT level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    29th December 2017
  • Employer Name
    Moon Computers
  • Distance from academy
    • 7.0 Miles
    • 12 Minutes
  • Address
    Blisworth NN7 3DG, United Kingdom

Employer Description

Job Description

Are you an IT fixer? Do you love helping others? This career opportunity will give you some fantastic qualifications and a permanent job for the right person. If this is you …. APPLY NOW!
  • To be aware of Mooncomputer’s duty of care in relation to employees, customers and visitors and to comply with all health and safety policies at all times.


  • To be aware of and comply with the codes of conduct, regulations and policies of Mooncomputer’s and its commitment to equal opportunities.
  • Answering, logging all incidents in the helpdesk ticketing system.
  • Able to identify and organise tickets according to priority.
  • Assist with fieldwork as requested.
  • Update and maintain company contacts.
  • Set up and build computer equipment with required items and prepares computer equipment for operation.
  • Operate computer for purpose of providing information to requesting clients and/or engineers.
  • Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor.
  • Performs task necessary to prepare computer-provided information for delivery to requesting clients. Training clients on operating system.
  • Able to react to change productively and handle other Essential: task as assigned.
  • Office work as assigned.
  • Maintains log of all worked preformed and processed, and turned in to supervisor by the end of the day.

Other task assigned.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Above average literacy and numeracy
• Ability to read computer instruction manuals and comprehend directions there in in order to remedy minor computer equipment malfunctions.
• Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities.
• Interpersonal skills necessary to train others in
• Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting.
• Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions.
• computer systems.
• Ability to communicate problems with supervisors as they become known.
• Must maintain confidentiality.
• Ability to meet deadlines.
• Ability to provide customer with outstanding customer care and service at all times.

Personal Qualities

• Some work experience
• Can get along with other employees or peers without exhibiting behavioural extremes.
• Perform work activities requiring negotiating, instructing, persuading or speaking to others
• Respond appropriately to criticism from a supervisor.
• Work towards completion of ICT apprenticeship accreditation.

Future Prospects

Permanent opportunity for the right candidate.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Northampton for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)