Job Summary
  • Salary
    £123.75 (per week)
  • Location
    Solihull, West Midlands
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    27th March 2017
  • Employer Name
    Capri Consulting
  • Distance from academy
    • 6.8 Miles
    • 25 Minutes
  • Address
    Olton Road, Shirley B90 3NF, United Kingdom

Job Description

Capri Consulting are looking for someone who has excellent communication and customer service skills. Working within the support team, the successful candidate will provide first line support on a range of technical issues
  • Perform remote / onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Assess the need for and implement performance and software /security upgrades to PC’s and Servers.
  • Where required, administer and resolve issues with associated end-user workstation networking software products.
  • Receive and respond to helpdesk requests, incoming calls and e-mails regarding desktop, server and cloud related services problems.
  • Create new starters accounts, PC builds, software installations, creation of cloud or on premise mail accounts, printer setups and all other installations.
  • Closing of helpdesk requests with SLA.
  • Housekeeping duties including event log checking and successful backups.
  • Accurately document resolutions to problems to service provider’s helpdesk.

If necessary, liaise with third-party software and hardware vendors

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Technical knowledge of PC and desktop hardware, including HP and Dell hardware.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current protocols, operating systems, and standards, including Windows XP, Windows 7 /8 Professional, Windows 2003,2008,2012 Server.
• Ability to operate tools, components, and peripheral accessories.
• Knowledge of Backup software
• Knowledge of using a Helpdesk System and providing SLA’s

Personal Qualities

• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organisation’s goals and objectives.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.
• Willing to learn

Future Prospects

Permanent Role

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Birmingham for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)